1.  What is your return and exchange policy?

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At NEIGHBORS&HOODS, each piece is made to order with the highest attention to detail.  While we do not offer returns or exchanges for sizing issues, we're committed to making things right if there's a quality  issue.  In the unlikely event of a misprint or defect, please reach out to us and we'll be happy to arrange a replacement or refund.  We appreciate your understanding as we create your custom apparel just for you.

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2.  How long will it take to receive my order?

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We know you're excited to receive your new pieces!  Generally, it takes us about 2-5 business days to create your order, and then standard shipping usually adds another 3-4 business days here in the US.  While we always aim to get your items to you as swiftly as possible, these are typical timeframes to expect.

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3.  What materials are used for your clothing?

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We take pride in using high-quality, eco-friendly materials for all our apparel.  Our clothing is crafted from organic cotton and other sustainable fabrics to insure both comfort and durability.  For more in-depth details on the specific materials and craftsmanship we use, feel free to visit our Material Craftsmanship & Care page.  We're committed to providing you with all the information you need to feel great about what you wear.

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4.  How should I care for my N&H apparel?

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​Caring for your NEIGHBORS&HOODS apparel is simple and will help keep your pieces looking great for a long time.  We recommend turning your garments inside out before washing, using cold water and a gentle cycle, and laying them flat to dry.  For more detailed care instructions, you can always visit our Material Craftsmanship & Care page for full guidance.  By following these steps, you'll keep your N&H items in top shape.

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5.  Do you offer international shipping?

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At the moment, we're focusing on orders within the US and do not offer international shipping.  We hop to expand our shipping options in the future, so stay tuned!

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6.  What if I have additional questions or need further assistance?

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We're always here to help!  If you have any other questions or need further assistance, feel free to reach out to us at neighborsandhoods@gmail.com.  We'll get back to you as quickly as possible and make sure you have all the info you need.